Our Policy

Customer Service

We endeavour to provide the highest quality service. Our framing consultants are always on stand by to take your call or guide you online.

Bulk Orders

Please contact us for wholesale discounts.


Pictureframes-online.com.au accepts the following payment methods:

  • eWAY Secure Online Credit Card (Visa, Mastercard, Diners and American Express)
  • Paypal

Secure Online Credit Card Payments

Pay by credit card (Visa, Mastercard, Diners and American Express) in our secure environment (we use eWay). All credit card payments are processed live by eWay during the checkout process. Your credit card details are sent directly to eWay. Your credit card details are only ever seen by the eWay processing system through our secure link. You will be charged a small 3.2% processing fee for your order.

PayPal Payments

You can also make your payment via Paypal. Simply checkout with your credit card or Paypal account.

Data Privacy

Pictureframes-online.com.au value your privacy. We will not share your information with any third parties. Please do not submit any personal information that you do not wish to share with us.

Frame Orders

Our custom frames are all made from timber and Tasmanian oak. Our large custom frame range are moulding samples which will be used to create a unique frame specifically to your tastes and sizing requirements.

When selecting the options if you are not entirely sure please contact us and we will be more than happy to provide a recommendation. We do NOT ship glass, however we offer a framing acrylic as a suitable replacement. When choosing the glass type, please enter your post code to see your available options.

Adhesive backing is a backing that comes with a removable sheet of paper that you simply peel back to glue your artwork or image on to. Non adhesive backing is an acid free foam core which is a premium option to MDF wood pulp backing. If you select NO BACKING your frame will be ready for you to insert your own backing or canvas into. We do NOT supply hanging cord or D rings with this option. Please contact us for us to arrange the hanging cord or D rings at an additional charge for your frame.

Refunds & Exchanges
We custom make our frames to order and do not offer refunds or exchanges if you make the wrong decision. If there is a fault with your frame, we will replace your frame at no cost (postage not included).

Picture Frames Online offer the largest selection of frames online. Your frame will be custom made for you at our factory here in Melbourne. At times we may not have frame materials in stock which may delay your order. You will be notified as soon as possible of any delays.


We do not ship glass. Glass and Perspex have the same appearance, however acrylic is more durable and will not damage through transit like glass may.

Most frames are sent via Parcel Post. There is no signature required for delivery. Our preferred courier Australia Post are not able to deliver on specific days or times. You will be sent a tracking number for your order, it is your responsibility to collect the delivery. Please ensure you are home or in the office to accept delivery.

Delivery of oversized frames (overall frame size of 90cm or greater in width or height)
Our delivery costs are based on smaller items, if you have an oversized frame we will contact you after you place your order for the additional courier charge. If you would like a quote for a courier prior to placing your order, please contact us. 


*We reserve the right to alter our policy at any time.